Create Lifelong Guests

As the global industry leader and number one provider of hospitality retail services, our singular focus is developing and fully managing branded e-commerce solutions, allowing you to focus on your core operations.

Let us show you how

Our Expertise

We combine our skills as marketing experts, creative strategists, designers and technology specialists to create your custom retail program.

E-Commerce & Technology

When guests shop your collection online, they enjoy smooth browsing, responsive technology, and a seamless checkout process on any device, anywhere in the world. That’s because we build your website and infrastructure with industry-leading speed, an efficient, custom codebase and advanced security for the most modern, streamlined experience. All web development and design is completed in-house, and our team makes continuous updates to ensure the best user experience.

Concierge-Level Service

Your guests are our guests. Our on-site team of Concierge Service Representatives extends your brand’s hospitality and offers in-depth product and brand knowledge. With their professional, warm approach, they know how to answer each guest’s individual need, whether it’s helping to choose a mattress, listening to a vacation memory, or including a handwritten note with an order. Our team is multilingual in English, French, German, Spanish, Italian and Mandarin, and available by phone, live chat, and email.

Sourcing & Procurement

We curate your unique retail collection to reflect the style, comfort and designs signature to your guest experience. Our long-standing relationships with your vendors allow us to procure a merchandise assortment with the furnishings and amenities your guests know and love, from bedding to custom offerings.

Creative

Our creative team of art directors, graphic/web designers and copywriters apply your distinct brand identity standards to your custom-designed website, packaging, collateral, and all retail needs. From color palette to logo standards, photography direction to tone-of-voice, all of your communications feel one hundred percent on-brand.

Marketing

Stay top of mind with your guests. Your unique retail program supports your existing marketing goals and energizes your brand with new opportunities. Applying our extensive knowledge of guest connection and market trends, we work with you at every level of engagement and grow your brand with additional retail partnerships online and in stores, creating multiple channels of guest engagement.

Fulfillment & Logistics

With fulfillment centers and warehouses throughout the U.S., Canada, Europe, and Asia, we’re able to ensure prompt, efficient shipping through our extensive network of local and global delivery services. Orders are prepared to ship within 24 hours, hand-packed with care and beautifully wrapped with branded tissue paper, a sticker and handwritten notecard when requested. Bed deliveries include white-glove, in-home delivery service — just one of the many ways we capture your five-star experience.

We manage it all

Our comprehensive approach, hospitality-specific solutions, and full-service advantage take your brand to the next level.

  • Guest Loyalty

    Imagine a guest’s smile while they enjoy one of your hotel’s signature items in their everyday life—a cozy robe, your custom-designed bed or fluffy hotel pillow. We create a daily, personal connection that secures brand loyalty.

  • Turnkey Operations

    As your all-in-one marketing partner, retail extension, operations and customer service team, we manage every aspect of your full-time retail program while you focus on your brand.

  • Extended Brand Presence

    After creating your unique retail platform, we scale your business to capture new markets with strategic retail and e-tail partnerships that grow your presence and strengthen brand engagement.

  • Incremental Revenue

    With our well-focused strategies, your brand’s fully managed, unique retail program yields a valuable revenue stream over time, while also creating a meaningful experience for guests.

Our Clients

We have been privileged to collaborate with the following hospitality brands. Explore the unique custom retail programs developed for each.

  • St. Regis Hotels & Resorts