> How It Works

At Hotels at Home, we offer a complete suite of integrated technologies to streamline order processing and manage customer expectations. Our seasoned team of design, technology, network and content professionals work in tandem to craft optimal e-commerce solutions that build guest-customer interest and generate sales.

• Through the course of making a purchase, your guest will click from your Web site to a catalogue of your hospitality products – either fully-integrated to reflect your brand look and feel, or as an obvious third party e-commerce provider. The guest will browse the catalogue, search for specific products, and ultimately make a purchase – all in an environment that supports the integrity of your brand development and marketing efforts.
• The Hotels at Home merchandise management application runs on the Microsoft platform to ensure technological consistency, enable faster and more accurate integration with other software applications, and reduce costs associated with maintenance, upgrade, and enhancement.
• Our e-commerce sites are hosted in a dedicated Web site environment. We do not blend other internal systems into our clients’ technology environment to ensure that guest-focused resources support a satisfying shopping experience and to reduce the risk of substandard technology performance.
• Our technology environment is scalable and flexible, helping us to meet your evolving needs through the growth of your retail and branding initiatives, addressing the specific requirements of product sales, delivery and order management.
• Hotels at Home also conducts rigorous testing of all aspects of the software application to improve the guest-customer shopping experience, reduce technical errors and ensure that the software can handle a high volume of use. Testing does not end when a feature has been developed. We continue to make substantial investments in our technology and test on a recurring basis to respond to changing market conditions and ensure our solution meets your evolving needs. It is our goal to remain at the leading edge of technology on behalf of our clients to ensure that you retain preeminence in your market.