> A New Standard in Customer Care

At the world’s premier hotels, customer service must be delivered at the highest level. Your guests expect nothing short of perfection. As your turnkey marketing partner, our Concierge Service Representatives (CSRs) act as an extension of your staff, providing your discerning guests the same elevated level of service and care they enjoy during their stays with you.

At Hotels at Home, we train each CSR to open the door to your business from the moment they answer the phone with your company name. Our highly knowledgeable CSR's work carefully, on your behalf, to establish a warm rapport with phone and online customers, welcoming each guest to an extended experience with your hotel. Our highly professional, patient and respectful team members never push or “hard sell”.

Our CSRs know your products, know your company, and are highly proficient in our technologies, enhancing the customer experience of purchasing by phone or via the Internet.

At Hotels at Home, your customers/guests will speak with only seasoned, select CSRs who have gone through an intensive interview and selection process. Each CSR is required to have an on-the-job service record ranging from a minimum of 5 years up to 20 years of stellar experience meeting the needs of the most discriminating clients.

Whether responding to a query about the thread-count of the finest quality bed linens or answering questions about the exact length of a sleeve on your custom manufactured robe, our CSR team members are empowered to respond to any and all inquiries quickly and decisively. At Hotels at Home, we go to great lengths to train, coach, mentor, monitor, test, and inform every CSR about each product showcased in your catalog. Further, the Hotels at Home on-site warehouse ensures that all questions — no matter how obscure — can be researched and answered in real time.